Delivery & Returns

OUR DELIVERY PROMISE

If you place your order before 15:30hrs on a weekday (Monday to Friday) we will dispatch your order the same day.
[Monday to Friday, excludes Bank Holidays]

If you place your order after 15:30hrs, we will endeavor to dispatch it the same day but we cannot guarantee it. If we are unable to dispatch the same day, your order will be dispatched the next working day.

Please make sure someone is available at the delivery address to accept and sign for the package. Please check the condition of the package before signing for it; if it is damaged, please do not accept it.

If you do choose to accept a damaged parcel, please sign for it as ‘damaged’. If you don’t, intersport.co.uk cannot be held responsible for any missing or damaged items.

 

WHERE CAN I GET MY PARCEL DELIVERED?

intersport.co.uk can only deliver to addresses within the UK Mainland and Northern Ireland. We are not able to accept your order for delivery outside this area.

 

WHAT DELIVERY SERVICES ARE THERE TO CHOOSE FROM?

We offer you a range of home delivery services, or you can choose Store Collection and get your order delivered to your nearest Intersport store.

We offer the following delivery options:

Standard Delivery Royal Mail Tracked 48: Our standard delivery service is a tracked 48 hour [two day]† service from Royal Mail. Delivery estimate is within two working days but is not guaranteed. Delivery to some areas may take longer.

Next Day Royal Mail Tracked 24: This is a Royal Mail Next Working Day† delivery service which does not include delivery on Saturdays. Orders must be placed before 15:30hrs for same day dispatch. Orders placed after 15:30hrs will be dispatched the next working day.

Special Delivery Next Day before 1pm: This is a Royal Mail Guaranteed Next Working Day† service which includes delivery on a Saturday. Parcels require a signature on delivery. Orders must be placed before 15:30hrs. Orders placed after 15:30hrs will be dispatched the next working day. Select this service if you require a Saturday delivery†.

Collect in Store / Click & Collect: To have your order delivered to an Intersport store of your choice, choose Collect in Store / Click & Collect at checkout, then search by postcode to find your nearest store. All Click & Collect orders are dispatched using our standard 48hr service.

All orders for Next Working Day Deliveries must be placed before 15:30 for same day dispatch.

† All Royal Mail delivery services aims to deliver within the time frames stated above, but deliveries to certain postcode areas may take longer. See the table UK DELIVERY EXCEPTIONS below for details.

 

UK DELIVERY PRICES

ServicePrice
Standard Delivery Royal Mail Tracked 48: 48hr Service £3.99
Next Day Royal Mail Tracked 24 Service: excludes Saturday delivery, orders must be placed before 15:30hrs £5.99
Special Delivery Next Day Before 1pm Guaranteed: includes Saturday delivery, orders must be placed before 15:30hrs £10.99
Collect in Store / Click & Collect £3.99

 

UK DELIVERY EXCEPTIONS

Next Day Delivery services are not available in some areas of the UK. These exceptions, and the delivery times for the Next Day Service are shown below.

PostcodesDelivery
AB30 - 39, 41 - 45, 51 – 56, GY9 Alderney (Channel Islands), HS1, 3 – 9, IV21 - 28, 40 - 49, 51 - 56
KA27, 28, KW1 - 3, 5 – 15, KW16 Stromness Town only, PA20 (0&9), PA28 - 38, 41 - 49, 76, 77
PH15, 17 - 26, 31 - 40, 49, 50, ZE1
Delivery within 2 working days
GY1 Herm (Channel Islands), GY9 Sark (Channel Islands), GY10, HS2, PA60 - 75, 78, ZE2, 3 Delivery within 3 working Days
KW16 - non Town, KW17, PH30, 41 - 44 Delivery within 4 working Days

 

WHAT DO I DO IF MY PARCEL IS DAMAGED DURING DELIVERY?

Please check the condition of the package before signing for it; if it is damaged, please do not accept it. If you do choose to accept a damaged parcel, please sign for it as 'damaged'. If you do not, Intersport cannot be held responsible for any missing or damaged items.

 

GUARANTEE

The goods returned for the intersport.co.uk website will operate within the Consumer Contracts Regulations.

If you are not completely satisfied with any of your purchases from intersport.co.uk, you may return them to us for either refund or exchange.

A goods Return Form will be sent with every parcel, allowing the customer to return any products not required and stating the reason for the return.

All goods may be returned within 28 days of receipt.

All goods must be returned in the original packaging and in saleable condition.

Any refund will be made via the original payment method to the value of the item purchased.

 

RETURNS PROCEDURE

Please note: items purchased online at Intersport.co.uk must be returned to the Intersport.co.uk return address shown below. Orders placed online cannot be returned to an Intersport Store.

Returning items to intersport.co.uk is easy:

  • Fill in the Return Form that was sent to you with your order. If you no longer have the form, you can download a copy here.
  • Repackage the item(s) securely, making sure you include all swing tickets plus the Return Form.
  • Attach a label with this address on the outside of the package:
     
    intersport.co.uk
    Returns Department
    Unit 8 Cavalry Park
    Peebles
    EH45 9BU
    United Kingdom

We strongly recommend using a recorded delivery service when returning items; Intersport.co.uk cannot be held responsible for packages that are lost in transit. We regret that no return postage charge can be refunded for returned items unless the item is faulty or sent to you in error.

 

RETURNING ITEM(S) FOR EXCHANGE

If you are returning an item for exchange:

  • Fill in the Return Form that was sent to you with your order. If you no longer have the form, you can download a copy here. Make sure you enter all the details of the new item you would like in exchange.
  • Repackage the item(s) securely, making sure you include all swing tickets plus the Return Form.
  • Attach a label with this address on the outside of the package:
     
    intersport.co.uk
    Returns Department
    Unit 8 Cavalry Park
    Peebles
    EH45 9BU
    United Kingdom

EXCEPTIONS

Some items are not eligible for return or exchange unless they are deemed to be faulty. These include personalized items (which includes printing or embroidery), food stuff and supplements and items with a hygiene seal.

 

FAULTY GOODS

Faulty goods can be returned for either exchange or refund.
If goods are returned as faulty and deemed to be so, and you request a refund, the value of the goods, original postage as well as the returns postage cost will be reimbursed to the customer.

  • Fill in the Return Form that was sent to you with your order. If you no longer have the form, you can download a copy here. Make sure you detail if you would like a refund or a replacement
  • Repackage the item(s) securely, making sure you include all swing tickets plus the Return Form.
  • Attach a label with this address on the outside of the package:
     
    intersport.co.uk
    Returns Department
    Unit 8 Cavalry Park
    Peebles
    EH45 9BU
    United Kingdom

When returning faulty goods, please make sure they are reasonably clean. We have to handle them and send them back to the manufacturer - it's a much nicer job if the items are clean.
We reserve the right to not process anything we deem to be too dirty - we'll just send it back to you.

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